Terms And Conditions

About Us:

Totstowntoys.co.uk are dedicated to your satisfaction. If you have any problems please emails us at -
Our Contact Details:

Totstowntoys.co.uk
16 Whitchurch Avenue
Exeter
Devon
EX2 5NU
United Kingdom
Phone: 01392 257636
Fax: 01392 257636
Email: jennywestcott@blueyonder.co.uk


Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue and click Add to cart on the items that you would like. Once you have finished choosing your items, click the My Cart button, then click Checkout. You will then be asked for a few details, which we need to complete your order. Then choose your payment method, if you which to pay by paypal you will be transferred to there secure website to make payment. If you would like to pay by cheque, details of where to send payment will be given to you.

Shipping and Handling
Postage costs are automatically calculated by our website using a weight system, at the lowest possible price.
Orders received by 2pm Mon-Sat are processed the same day, any orders received after 2pm will be sent out the following working day.

Delivery time will depend on the delivery option chosen, you can change the postage options when you checkout. If you do not receive your item within 9 working days please email us.

Back orders
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if would rather not wait.

Payment Security
All payments sent through paypal are encrypted and covered by their security policys.

Guarantee
We guarantee your satisfaction. If you are unhappy with any product and it is still in its original condition, we will replace, swap or issue a refund.

We allow 14 days for you to return any product, (as long as its in its original condition) for a full refund.
This does not affect your statutory rights.

Privacy Policy
This privacy policy sets out how this website uses and protects any information that you give this website when you use this website.

Data Collection
We only store the information that you have provided if you use the contact form to request we get in touch. If you don’t comment on any pages nor contact us, then we do not store any contact information on you. We do not and will not share any of this data with anyone.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will promptly correct any information found to be incorrect.

If you are a Totstowntoys customer, you will have provided us with the following:

The name(s) and contact details of person(s) involved in the purchase and/or use of our products
Billing and Delivery addresses of orders placed
We also retain:

Purchase history for the purposes of customer service. This includes the purchase dates.
No personally identifying information beyond the initial scope of providing products or services is asked for nor retained by Totstowntoys

This website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This website may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Collection
We only store the information that you have provided if you use the contact form to request we get in touch. If you don’t comment on any pages nor contact us, then we do not store any contact information on you. We do not and will not share any of this data with anyone.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will promptly correct any information found to be incorrect.



Returns Policy
We will accept any goods back for a full refund or exchange within 14 days of delivery (less the shipping costs) Goods must not be used and still in their original packaging unless faulty.

All cost relating to returns are the responsibility of the customer.

Returns
Items may be returned within 7 days of receipt. We must be e-mailed within 3 days of receipt, stating the reason for return. Item must be in original unused condition , unopened and complete with any original tags attached to the item,. If item is found to be faulty please e-mail us ASAP. Buyer is to pay return postage costs and obtain "proof of posting" from the Post Office in case of loss or damage in transit. Refund will be given for item purchase price on receipt of item, Postage costs are not refundable

Business address
Totstown 16 Whitchurch Avenue Exeter EX2 5NU

 



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