Terms And Conditions

About Us:

Totstowntoys.co.uk are dedicated to your satisfaction. If you have any problems please emails us at -
Our Contact Details:

16 Whitchurch Avenue
United Kingdom
Phone: 01392 257636
Fax: 01392 257636
Email: jennywestcott@blueyonder.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue and click Add to cart on the items that you would like. Once you have finished choosing your items, click the My Cart button, then click Checkout. You will then be asked for a few details, which we need to complete your order. Then choose your payment method, if you which to pay by paypal you will be transferred to there secure website to make payment. If you would like to pay by cheque, details of where to send payment will be given to you.

Shipping and Handling
Postage costs are automatically calculated by our website using a weight system, at the lowest possible price.
Orders received by 2pm Mon-Sat are processed the same day, any orders received after 2pm will be sent out the following working day.

Delivery time will depend on the delivery option chosen, you can change the postage options when you checkout. If you do not receive your item within 9 working days please email us.

Back orders
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if would rather not wait.

Payment Security
All payments sent through paypal are encrypted and covered by their security policys.

We guarantee your satisfaction. If you are unhappy with any product and it is still in its original condition, we will replace, swap or issue a refund.

We allow 14 days for you to return any product, (as long as its in its original condition) for a full refund.
This does not affect your statutory rights.

Privacy Policy
Totstowntoys.co.uk do not disclose buyers information to third parties whatsoever.

Returns Policy
We will accept any goods back for a full refund or exchange within 14 days of delivery (less the shipping costs) Goods must not be used and still in their original packaging unless faulty.

All cost relating to returns are the responsibility of the customer.

Items may be returned within 7 days of receipt. We must be e-mailed within 3 days of receipt, stating the reason for return. Item must be in original unused condition , unopened and complete with any original tags attached to the item,. If item is found to be faulty please e-mail us ASAP. Buyer is to pay return postage costs and obtain "proof of posting" from the Post Office in case of loss or damage in transit. Refund will be given for item purchase price on receipt of item, Postage costs are not refundable

Business address
Totstown 16 Whitchurch Avenue Exeter EX2 5NU